What's the Simple Plan and what do I get with it?
With the Simple Plan, your account gets:
- Unlimited domestic calling and text messaging while in the US
- Shareable data for unlimited devices on your account
- Local customer support
- One bill for all of your NU-Telecom services, including Internet, TV and phone
What are my voice and data options on the Simple Plan?
Voice minutes and text messaging are unlimited and included with the Simple Plan. You get to choose how much data from 1 GB to 18 GB* to share with unlimited devices on your account.
*Data plans can be customizable for GB larger than 18
How am I charged for the Simple Plan?
You will have three types of monthly charges for the Simple Plan:
- Shared data plan
- Access for each device on the account
- Device installment, if applicable
For example, if you have five devices on your account, you will have one charge for your data plan to be shared by all of the devices, a separate device access charge of $20 for each device, plus each phone’s device installment payment amount,
Note: You will also see monthly insurance charges if you choose to protect your device with our insurance program. You will also see an overage charge if your data allowance is exceeded.
Can I have just one device on the Simple Plan?
Yes. You can have one device on the Simple Plan. You may add additional devices later. Tablets and hotspots cost an additional $10 per month each.
Can I have a basic phone on the Simple Plan?
No. Basic phones are not part of the Simple Plan. If you would like a phone without data, separate plans available. Please call or stop by your local NU-Telecom office or TechTrends to learn more.
Does the Simple Plan work with a Mobile Hotspot?
Certain devices are capable of becoming a Mobile Hotspot which allows you to connect other devices to the Internet through your phone. The cost is $10 per month on the Simple Plan.
What is the monthly access charge on the Simple Plan?
The monthly access charge is what you pay to receive service on our nationwide network for each device you have activated on the Simple Plan. For example, if you have five devices on the Simple Plan, your monthly bill will include five device
How much are the device access charges on the Simple Plan?
||Monthly Access Charge
*includes unlimited talk and text
|Tablets and Mobile Hotspots
How much is international dialing, and what access does it give me?
International dialing is a feature you can add to your current phone plan for calling from the United States to other countries. This feature does not count traveling to other countries and calling from within them. Long distance calling to
Mexico and Canada $0.0121 per minute. For information on rates to call other countries, contact us at 1-844-354-4111.
Do I get any discounts for being a NU-Telecom customer?
When you sign up for TechTrends Wireless service, and you currently have two or more NU-Telecom services, you will receive a $2 discount off of each access line charge you have on your account. Speak to a representative about applying this discount
by stopping into your local NU-Telecom or TechTrends, or by calling 1-844-354-4111.
What is a data allowance, and why do I need it with the Simple Plan?
A data allowance is the amount of data included with the plan you selected. You use data on your device when you access the Internet, check your email, play games, use apps (e.g., Facebook®, Twitter®, etc.) and more. Background tasks, such as
syncing or location services, may also use data. With the Simple Plan, the amount of data you use during these sessions will be deducted from your data allowance. You share the data allowance with each of the other phones on your account.
Can I get the Simple Plan with just data?
Yes. TechTrends Wireless offers data only plans for customers looking to use just a tablet or a hotspot device.
How do I know how much data I will need with the Simple Plan?
If you are a new customer, our employees will help you determine a data allowance based on how your devices will be used. If you are an existing customer, you can check past invoices or access your online account to view your current data usage
to make an informed decision on how much data you should need on a monthly basis
What are the data overage rates for the Simple Plan?
All overage rates are in $15 increments. If you go past your data allowance, you will be charged $15 for each additional GB you use for that month.
For example, if you have a 3 GB plan, and exceed the data allowance by 1.5 GB, you will be charged $30 for the data overage. You may be able to upgrade and backdate your plan to the beginning of the month if you noticed that you went over before
the end of the current cycle.
What is backdating and how can I use that with the Simple Plan?
Backdating allows you to change your data plan in the middle of your bill cycle and receive one charge for the new plan. Backdating will only be applied if you call in to one of our service representatives during the current cycle and authorize
them to increase your data allowance and backdate it.
Note: There are no fees for upgrading your plan and doing so won't change your contract agreement period. However, downgrading will result in a $10 fee. Changing plans may negate a promotion you were offered when you signed up. Please talk to
one of our service representatives to learn more.
How can I monitor my data usage with the Simple Plan?
You can manage your data in multiple ways:
- You can access your online account to view your current data usage to make an informed decision on how much data you should need on a monthly basis.
- You will automatically receive text message alerts when you reach 80% of your data limit.
- You can reset your data usage statistics in the settings of your phone at the beginning of each bill cycle (the 7th of every month). This will ensure that you know exactly how much data you used on your phone for the month. Ask a representative
about this setting.
My online account and invoices show data usage in Kilobytes (KB) instead of Gigabytes (GB). How can I figure out how many GB I have used during the month?
Your online and invoice records report data in KB instead of GB. There are 1,024 KB in 1 Megabyte (MB), and 1,024 MB in 1 Gigabyte (GB). In order to convert KB to GB you simply take your total KB divided by 1,024 to get MB. You then will take
the total MB divided by 1,024 to get the total amount of GB you have used.
6,518,403.40 KB divided by 1,024 = 6,365.63 MB
6,365.63 MB divided by 1,024 = 6.22 GB
How does using Wi-Fi impact my data usage?
By activating your Wi-Fi settings, you will have access to the Internet without using your monthly data allowance. Most smartphones and tablets can be configured to search for open Wi-Fi hotspots and automatically connect.
I reset my device and have to download all of my apps again. Will I be charged for data usage when I do this?
Unfortunately, yes. You will be charged for data usage on apps you re-download. However, you can save on data usage by connecting to a Wi-Fi network when you are downloading.